Payment Policy

We strive to provide a transparent and convenient payment process for our customers. These terms outline the methods of payment accepted and our payment due expectations.

Payment Due

Full payment is due at the time of order placement for all shipping and storage containers. We require confirmation of payment before processing your order and scheduling delivery.

Payment Security

Conex Depot Pty LTD processes orders via two secure payment methods:

• Bank Transfer – Direct deposit to our company bank account

• PayID – Fast, secure payments through the New Payments Platform (NPP)

These payment methods have been selected to provide you with secure, reliable options while minimizing transaction fees and processing times.

Your financial security is our priority. By utilizing Bank Transfer and PayID Payment methods exclusively, we eliminate the need to collect, process, or store any credit card information.

Conex Depot Pty LTD does not store any of your financial details.

When you make a payment to Conex Depot Pty LTD:

• You’ll receive our bank account details through secure channels

• You control the payment process through your own banking interface

• Your banking credentials remain solely with you and your financial institution

• Transaction records are maintained securely in accordance with Australian privacy laws

Payment Verification

Conex Depot Pty LTD reserves the right to require identification to verify payment transactions.

All orders are monitored for security purposes, and Conex Depot Pty LTD works closely with law enforcement should any unauthorized or fraudulent transaction be identified.

Payment Instructions

When making a payment to Conex Depot Pty LTD:

Bank Transfer

• Use the bank account details provided in your order confirmation

• Include your order number as the payment reference

• Allow 1-2 business days for the payment to be processed and confirmed

PayID Payment

• Use the PayID or account details provided in your order confirmation

• Include your order number as the payment reference

• Benefit from near-instant payment confirmation

Order Processing

Your order will be processed as soon as your payment is confirmed in our system. You will receive an email notification when your payment has been successfully received, and your order is being prepared for dispatch.

Order Confirmation

Once you have placed your order and your payment has been confirmed, you will receive a confirmation email with a summary of your purchase details, including the container type, size, delivery information, and estimated delivery timeframe.